No products in the cart.
Shipping policy
Orders are picked, packed, and shipped from our fulfillment warehouse in Utah unless otherwise noted on the product page.
Order processing
Orders are processed Monday through Friday, excluding US holidays. Orders placed before 3:00 PM Mountain Time on a business day are normally released to the warehouse the same day and ship the following business day. Orders placed after that time, or on a weekend or holiday, are processed on the next business day. Processing time is separate from, and in addition to, the transit times shown below. Items that are out of stock or on backorder ship when inventory is available; we will contact you if that is the case.
Delivery estimates — United States
| Service | Transit time |
|---|---|
| Free | 7–9 business days |
| Standard | 5–7 business days |
| Expedited | 3–5 business days |
| Express | 1–2 business days |
Delivery estimates — International
| Service | Transit time |
|---|---|
| DHL Worldwide | 3–7 business days |
| Priority Mail International | 2–3 weeks |
| 1st Class | 3–4 weeks* |
*Up to 9 weeks depending on destination. If you need help choosing a shipping service, email contact@zenmagnets.com.
All delivery estimates are carrier estimates, not guarantees. Customs inspections, weather, and carrier delays are outside our control.
Duties and import taxes
International orders may be subject to customs duties, import taxes, and brokerage fees charged by the destination country. Where these charges are calculated and collected at checkout, nothing further is due on delivery. Where they are not shown at checkout, they are the responsibility of the recipient and are payable directly to the carrier or customs authority. We cannot predict these charges or reimburse them. Shipments that are refused or abandoned at customs are handled under our Return and refund policy, less shipping and handling costs already incurred and less any applicable restocking fee.
Delays, lost, or damaged shipments
If a package is significantly delayed, arrives damaged, or does not arrive, contact us as soon as possible and in any case within 30 days of the ship date so that we can trace the shipment or file a carrier claim.
Corrections to a delivery destination can only be made before an order ships — email contact@zenmagnets.com as soon as possible if something is wrong. We are not responsible for parcels delivered successfully to the destination supplied by the customer.
Returns
Return eligibility, timeframes, and refund handling are covered in our Return and refund policy.
Questions
Email contact@zenmagnets.com.
